Warranty Policy

Intro

Nekmit provides a straightforward warranty that is processed in the most hassle-free way possible.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Nekmit’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For quality related warranty claims, Nekmit refunds the cost of the product itself

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Nekmit or Nekmit's authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Quality-related warranty claims on purchases made through Nekmit’s authorized distributors and retailers are handled through Nekmit.
For quality-related warranty claims, items will be replaced with a new item.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:

• Buyer must provide sufficient proof of purchase
• Nekmit must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return the item for quality inspection

Valid proof of purchase:

• Order number from online purchases made through Nekmit or Nekmit’s authorized resellers
• Sales invoice
• Dated sales receipt from an authorized Nekmit reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Nekmit quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Nekmit is not liable for:

• Loss of data incurred from use of Nekmit products
• Returning personal items sent to Nekmit

When returning items with a prepaid shipping label provided by Nekmit , Nekmit takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Nekmit does not provide refunds for items damaged in transit for non-quality related warranty claims.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nekmitusa.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nekmitusa.com and send your item to: 22380 Van Buren Boulevard, Suite 101, Riverside, California 92518.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 22380 Van Buren Boulevard, Suite 101, Riverside, California 92518. Cooperation Chinese Company: Shenzhen Firegram Investment Co., Ltd; Address: Room 1710, Huanan City Global Logistics Center, NO. 1, Huanan Avenue, Hehua Community, Pinghu Street, Longgang District, Shenzhen
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.